Search Results for:

"Digital front Door"

Chief Among Friends: The future of healthcare and the digital front door

In the February 2021 episode of the Chief Among Friends podcast, Chris spoke to Orion Health’s Vice President of Client Value Andrea Tait about her work on an emerging concept for healthcare delivery, known as the digital front door. Chris and Andrea discuss what a digital front door is, why it’s needed in healthcare and … Continued


Making the most of a healthcare digital front door investment

The healthcare digital front door enables a truly personalised healthcare experience for individuals and helps to simplify a consumer’s access to what can often be overwhelming, disjointed, and complicated health systems. It is a comprehensive technology solution that empowers citizens and enables them to interact with the health system at a time and place convenient to them.    Studies have shown that patients who have access to and engage with patient engagement … Continued


How can a digital front door change the way consumers access and interact with health systems?

Arguably the biggest challenge facing healthcare is the continually rising frustrations from consumers around the way they access and interact with the health system. These expectations are based on the way consumers use digital services like online banking. To address this, healthcare needs an equivalent.   Typically, to access healthcare services, citizens must make an appointment … Continued


Taking a consumer-centred view of our healthcare systems

At present, to access healthcare services, you need to make an appointment with your doctor, wait some time for that appointment, then have the necessary tests and reports, another appointment, and then wait again for a referral to another healthcare provider, and so on. In addition to managing your own health, you may also need … Continued


Five things I wish I knew before I started: Anne O’Hanlon

In our new series, we ask our key thought leaders to share a more personal perspective on their career journey and current position. Anne is Product Director for both our Analytics and Digital Front Door Lines of Business. She has lived and breathed health informatics for nearly two decades and has worked in all areas of … Continued


Is technology the answer to improving consumers’ healthcare experience?

Healthcare has a customer experience problem. In fact, a simple Google search will return articles with numerous statistics on this topic. The results range anywhere from around 50% to a staggering 80% of consumers being less than pleased with their experience when it comes to interacting with healthcare providers. Fragmented health systems with inefficient and … Continued


A journey into the public cloud

According to Ian McCrae, founder and CEO of Orion Health, the shift to the cloud was a no-brainer – the number and size of the datasets involved and the requirements for integration with multiple other platforms demanded a cloud strategy. It would be difficult, if not impossible, to hold all data on-premises. It is also … Continued


Why Make Hospitals Smarter?

Most of these healthcare providers offer a variety of lucrative offers for medical treatments and health check-ups to woo their customers/patients. A google search on a hospital to visit a physician in your city suggests numerous hospitals but only a few of these hospitals are regarded as favourites and offer a distinctly rewarding patient experience. … Continued