How End-to-End Hospital Information Systems Improve the Patient Experience

In a modern hospital, enabling timely and appropriate care is critical. With hospital budget pressure and the focus on value-based care, healthcare providers are refocusing on technologies that increase the quality and efficiency of care services and can provide an improved patient experience.

Understanding the patient experience is a key step in moving toward patient-centred care. Evaluating the patient experience, in conjunction with the other components of care such as effectiveness and safety, is essential for providers to gain a complete picture of health care quality and their delivery mechanisms.

Unfortunately, many providers still operate with silos of data stored in different information systems, which can have a negative impact on the patient experience. Doctors, nurses, pharmacy, and administrative staff often have trouble accessing and sharing patient data, having to open multiple systems to find the information they need, even at the point of care.

With disjointed information systems that are not connected, accurate patient follow-up is not always possible. If a patient falls ill from a hospital-acquired infection or does not receive effective care that follows proven protocol, then the patient’s experience will suffer.

Optimising patient flow

Digital transformation and end-to-end hospital information systems are starting to change that scenario. Often, multiple care teams are assigned to the care of a single patient. To deliver meaningful treatment plans, each clinician needs access to a holistic, up-to-date overview of the patient in real-time. Easy accessibility to patient records greatly enhances the overall performance of the hospital by enabling timely medical decisions and confirmation of medications and other procedures during or after medical treatments.

An integrated platform, where clinical information from various data sources is consolidated and shared immediately, results in more accurate medical care–and ultimately—a better patient experience, higher satisfaction, and the higher chance of a positive outcome. It also allows for less duplication of services and improved care coordination across teams.

A fully integrated, end-to-end hospital information system allows care providers to optimise the patient journey, from arrival, through to assessment, admission, care and discharge. Combining all the steps into a complete solution that ranges from efficient patient administration, to integrated back office management, to scheduling of surgical resources and pharmacy automation helps ensure that resources are allocated effectively, improving operational efficiencies. An integrated platform can drive down costs while maintaining quality of care, as it gives doctors and nurses more time to provide accurate and personalised care to their patients.

Efficient workflows

In a fully integrated hospital information system, facilities can deliver optimum workflows for their unique patient management context. The patient experience is significantly improved, as information from the patient is collected only once, which reduces the duplication of effort. It also facilitates reduction of waiting times and/or data collection if the patient requires an additional test or meets with a different clinician, allowing for a more streamlined patient experience.

As a patient moves through the facility, all records are electronically captured and coded, enabling automatic recognition of a patient, visit, caregiver and form type when scanned back into the system. From registration to scheduling, a single system can include multi-language capabilities and multi-currency revenue cycle management, catering for international hospitals that may need to integrate more than one language or currency.

Another significant benefit of having easily accessible patient data is the recognition of patterns that can be analysed using the data. This patient data, including health history, disease, symptoms, and allergies, can generate useful patterns that give valuable insight into a patient’s behaviour, such as a patient’s response to certain medical conditions, frequency of visits, and awareness of their medical conditions. 

Connecting patient, clinical, departmental, and back office

The latest release of Orion Health Enterprise provides a diverse set of features for the treatment and management of patients, that takes us one step further in the effort to enable the delivery of seamless patient care and an improved patient experience.

Orion Health Enterprise is an integrated hospital solution that connects patient, clinical, departmental and financial departments. Designed with the end user in mind, with pre-configured best practice workflows, Enterprise allows health professionals to see the information they need to make the best clinical and business decisions–all from one system.

Implemented using a rapid approach, the solution can be delivered as an end-to-end hospital information system, or as individual modules, helping hospitals and health systems to realise value quickly. The modules include administration, clinicals, departmental management, ancillary departments, and back office.

Orion Health Enterprise provides the building blocks for precision care by measuring outcomes, not procedures and focusing on patients, not processes.

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